Property Manager PRS & INT
Salary: £34,285.00
Type: Permanent Contract. Full time (35 hours per week)
Location: Ealing, London – Hybrid working
About us
We’re a UK housing association committed to a new vision – providing homes people love to live in.
With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist housing services, as well as homes for sale and shared ownership.
Our 70,000 customers have diverse backgrounds and levels of income and we’re here to provide all of them with homes that are safe, high quality and sustainable. And with social housing roots going back eight decades, we continue to ensure that every penny of profit we make is reinvested into our charitable social purpose – delivering more homes and better services for customers.
We’re also members of the G15, a group of leading housing associations that work together to house one in ten Londoners and tackle the housing crisis.
About the role
The role covers all areas of property management and resident liaison for approximately 500 A2Dominion Private Rented and Intermediate Rented properties across Central and Greater London. You will be based in our Ealing office with flexible working from home and will be required to travel to the properties regularly to carry out your key responsibilities.
Previous property management experience and a strong ability to liaise with residents is essential. You will need to be confident, personable and comfortable speaking to residents in person while onsite, and on phone and email while working remotely.
Some Key responsibilities
- Resolving customer queries promptly, including liaison with the A2Dominion Operational Teams, residents, and 3rd party providers as required.
- Establish and maintain effective relationships with internal and external customers and provide support to your Line Manager, Lettings Team and your Team.
- Carry out a planned program of Estate & Property inspections, taking responsibility for following up reporting and actions.
- Overseeing Block cost control and reporting, to deliver a cost effective service.
- Ensuring compliance monitoring is carried out in accordance with agreed schedules & legislation.
- Ensuring any legal notices are served to residents correctly along with accurate record keeping and attendance at Court when required .
- Facilitate the successful implementation of empty property management processes, minimising costs and lost revenue.
- Facilitating change of sharers, rent increases and renewals, and carrying out reference checks, right to rent checks and issuing tenancy agreements.
More about you:
- Previous experience of working in property management and / or a lettings capacity
- Great Admin skills
- Understanding of Tenancy, Deposit & Lettings legislation
- Excellent Customer Services Skills
- Great Negotiation Skills
- Team Player but also able to work on own initiative
- ARLA Qualified (not essential)
- Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
We offer a wide range of staff benefits. For this role, these include:
- 25 days’ holiday (Plus Bank Holidays)
- Up to 8% contributory pension
- Flexible working
- Investment in your learning and development.
In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.
Whatever the role, we want you to bring your knowledge and experience to play your part in improving people’s lives.
If you require a reasonable adjustment during the recruitment process, please contact our Talent Team to request: resourcing@a2dominion.co.uk
A2Dominion Group is a Disability Confident Employer which means that we are committed to employing disabled people and will actively look to attract and recruit disabled people, provide a fully inclusive and accessible recruitment process, offer an interview to disabled applicants who meet the minimum criteria for the job, be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job, make reasonable adjustments as required.
At A2Dominion Group, we recognise the positive value of diversity, promote equality and inclusivity in our hiring processes. We always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds – men and women, people of all ages, sexual orientations, nationalities, religions, and beliefs.
Meeting the role requirements
We recognise that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, we’d still encourage you to apply and also to arrange a call with one of our recruitment team to discuss your application further at resourcing@a2dominion.co.uk
A2Dominion is proud to be a family friendly employer
Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love working with us.
Join us at A2Dominion, where your expertise will be integral to our recovery journey, creating lasting positive changes in the lives of our customers. If you possess the right motivation and drive to contribute to our recovery and change initiatives, we invite you to apply and be a crucial part of our team.
