Lettings Co-ordaintor
Salary: Starting salary of £29,257 which can increase along the contract with performance reviews
Type: Permanent, Full time (35 hours per week)
Location: Oxford base with Hybrid working
About us
We are one of the UK’s leading housing associations. Our vision is to improve people’s lives through high-quality homes and services.
We operate across London and southern England, providing affordable, private, and social rented homes, student, NHS and temporary accommodation, as well as supported housing and homes for older people. We also offer high-quality sustainable homes for sale and shared ownership, available through our FABRICA by A2Dominion brand.
Whilst we take a commercial approach to housebuilding, all the profits the Group generates are reinvested into supporting our social purpose, helping to deliver more homes and services for customers.
About the role
A fantastic opportunity has arisen for a Lettings Co-ordinator to join our team at the A2Dominion. You’ll be tasked with the general organisation and administration of all office activities, supporting the tenant with the progression of their move as well as assisting the regional lettings team as required.
Key responsibilities:
- Provide advice and support to A2Dominion’s tenants with any lettings related issues including supporting tenants who are endeavouring to secure a move
- You will be the first point of contact for potential tenants; responding to telephone calls in relation to housing options advice and properties advertised, in addition to guiding them through the transfer application process
- As part of the role you will support the organisation’s drive to provide services digitally using modern technologies, by continuously identifying ways to improve and automate our processes
- You will be providing administrative and functional support to the regional lettings team and tenants. You will be required to complete the end of tenancy and re-let process ensuring all upcoming properties are advertised on relevant housing transfer systems within required deadlines, including the preparation of relevant paperwork
- Assist Central Lettings Manager with policies, procedures and work practices updates to continually improve administrative processes
- Administrative support to the Lettings Team, including preparation and distribution of correspondence and information as requested and recording and reporting key performance data
More about you:
For this role, we’re looking for someone with the following:
- Educated to GCSE level or equivalent in Maths & English (Grades A* – C)
- Experience of delivery in customer orientated service, housing or similar environment
- Good level of IT Knowledge including Word and Excel
- Excellent verbal and written communication and interpersonal skills
- Ability to calculate data and analyse information in order to draw logical conclusions
- Ability to adopt a continuous improvement approach and adapt to change
Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
We offer a wide range of staff benefits. For this role, these include:
· 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
· Up to 8% contributory pension
· Flexible working
· Investment in your learning and development.
In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.
Whatever the role, we want you to bring your knowledge and experience to play your part in improving people’s lives.
If you require a reasonable adjustment during the recruitment process, please contact our Talent Team to request: resourcing@a2dominion.co.uk
A2Dominion Group is a Disability Confident Employer which means that we are committed to employing disabled people and will:
· actively look to attract and recruit disabled people
· provide a fully inclusive and accessible recruitment process
· offer an interview to disabled applicants who meet the minimum criteria for the job
· be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job
· make reasonable adjustments as required
At A2Dominion Group, we recognise the positive value of diversity, promote equality and inclusivity in our hiring processes. We always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds – men and women, people of all ages, sexual orientations, nationalities, religions, and beliefs.
Meeting the role requirements
We recognise that some females will only apply for a role if they meet 100% of role requirements. If this sounds like you, we’d still encourage you to apply and also to arrange a call with one of our recruitment team to discuss your application further at resourcing@a2dominion.co.uk.
A2Dominion are proud to be a family friendly employer.
Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love working with us.”
